ARTOPRINT Return Policy
We are proud of the level of quality we produce across all of our printing avenues. Having said that, we are only human and every once in a while we might have a printing hiccup or miss a manufacturing error in a garment. On the very odd occasion that this happens we are happy to reprint your item. Before we can do that though there are a few steps you need to take. Firstly, read the all important ‘What can be Returned’ list to determine whether or not your item is indeed returnable:
What can be returned?
Returns are only accepted if within 14 days of receipt of purchase
Only damaged/faulty garments, or faulty prints can be returned/exchanged
Please note all returns must be in original packaging and have no noticeable signs of wear or makeup stains
Note: Shipping fee's are non refundable.
Sadly, we can not accept returns or refunds for:
Change of mind
Spelling, punctuation or grammatical errors made by the customer
Shipping or stock delays
Unsatisfaction with different colours profiles between different garments
Incorrect product selection by user - it is the responsibility of the customer to check size charts, style, garment thickness and colours before confirming and paying for their order online.
Design errors introduced by the customer in the design process
Variances in the garment size of +/- 2.5 cm (supplier allowance)
Choosing wrong size (if you have any doubt regarding sizes please call us or email us immediately before we start to process the order)
Unsatisfaction with print size - remember that the mockup garment you are designing on represents a full size range, so be sure to measure out your print size on one of your own tees before uploading it to the design tool to ensure you are happy with how big it is going to print
Print issues with supplied Garments as we have not tested the fabrics
Inferior quality or low resolution of uploaded images